Terms and Conditions
1. Introduction
Welcome to EliteTheVirtualAssistant. By engaging our services, you agree to comply with and
be bound by the following Terms and Conditions. Please read them carefully before proceeding
with any services.
2. Services Provided
EliteTheVirtualAssistant offers professional virtual assistance services, understanding the
importance of effective support and its impact on the smooth flow of operations. We always aim
to exceed expectations, working within deadlines and budgets to produce high-quality work. The
specific services provided include, but are not limited to:
• Email management
• Calendar management
• Transcription
• Booking appointments for clients
• English-Italian translation
• Internet research
• Summarization
• Editing and proofreading
The specific services to be provided will be outlined in a separate agreement or as communicated
between the client and EliteTheVirtualAssistant.
3. Payment Terms
All services must be paid for in advance. Payment for the requested services is due immediately
upon receiving the invoice. Payments can be made via credit card, bank transfer, or any other
method agreed upon by both parties. Failure to make timely payments may result in a delay or
cancellation of the services.
4. Length of Engagement
The engagement period for services will be specified in the service agreement. Either party may
request to extend the engagement with mutual agreement. If no further engagement is agreed
upon, services will conclude at the end of the initial term specified in the agreement.
5. Cancellations
If you need to cancel a scheduled service, a minimum of 72 hours' notice is required.
Cancellations made less than 72 hours before the scheduled service will be charged in full. No
refunds or credits will be provided for last-minute cancellations.
6. Client Responsibilities
The client agrees to provide clear and accurate information regarding the services required. The
client is responsible for ensuring that all necessary materials, documents, and access required
for the successful completion of the services are provided to EliteTheVirtualAssistant in a timely
manner. The client shall also ensure compliance with all applicable laws and regulations related
to the services.
7. Responsibilities of EliteTheVirtualAssistant
EliteTheVirtualAssistant is responsible for delivering the services as agreed upon in a
professional manner and in accordance with industry standards. We will communicate effectively
and keep the client informed about the progress of the services. However,
EliteTheVirtualAssistant is not responsible for any delays or failures to perform due to
circumstances beyond our control.
8. Limitation of Liability
While we strive to provide the highest quality of service, EliteTheVirtualAssistant’s liability is
limited to the total amount paid by the client for the specific services rendered. In no event shall
EliteTheVirtualAssistant be liable for any indirect, incidental, special, or consequential damages,
including but not limited to loss of profits, data, or use, arising out of or in connection with the
services provided.
9. Independent Contractor Agreement
EliteTheVirtualAssistant operates as an independent contractor. Nothing in these Terms and
Conditions shall be construed to create a partnership, joint venture, or employer-employee
relationship between the client and EliteTheVirtualAssistant. As an independent contractor,
EliteTheVirtualAssistant retains the right to control and determine the method and manner of
performing the services. The client shall not be responsible for withholding any taxes related to
the services provided.
10. Confidentiality
EliteTheVirtualAssistant understands the importance of confidentiality. All information shared with
us during the course of our services will be kept strictly confidential and will not be shared with
any third parties without your explicit consent.
11. Data Protection
EliteTheVirtualAssistant is committed to protecting your personal data. We will comply with all
applicable data protection laws and regulations. Personal information will only be used for the
purposes of providing the services and will not be shared with third parties without your consent.
12. Indemnity
The client agrees to indemnify and hold EliteTheVirtualAssistant harmless from any claims,
losses, damages, liabilities, or expenses (including legal fees) arising from the client's breach of
these Terms and Conditions or from the client's negligence or willful misconduct.
13. Records
EliteTheVirtualAssistant will maintain records of all services provided to the client. The client may
request access to these records at any time during the engagement period.
14. Force Majeure
Neither party shall be liable for any failure to perform their obligations under these Terms and
Conditions if such failure results from events beyond their reasonable control, including but not
limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire,
floods, accidents, strikes, or shortages of transportation facilities. In such events, the affected
party shall notify the other party and make reasonable efforts to resume performance as soon as
possible.
15. Third Party Rights
These Terms and Conditions are for the benefit of the parties involved and do not confer any rights
on any third party. No third party shall have any rights under these Terms and Conditions.
16. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the
remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by
law.
17. Non-Disclosure Agreement
Both parties agree to keep all proprietary and confidential information received during the
engagement confidential and will not disclose such information to any third party without prior
written consent from the disclosing party. This obligation of confidentiality will survive the
termination of the engagement and will continue for a period of [insert duration, e.g., two years]
after the termination date.
18. Intellectual Property
a. Any materials, content, or intellectual property created by EliteTheVirtualAssistant during
the course of providing services will be owned by the client upon full payment for the
services rendered. EliteTheVirtualAssistant agrees to assign all rights, title, and interest in
such intellectual property to the client. However, EliteTheVirtualAssistant retains the right
to use any general knowledge, skills, and experience acquired during the provision of
services, as long as it does not disclose the client's confidential information or infringe on
the client’s rights.
b. The client agrees that all proprietary materials, including but not limited to processes,
methodologies, and templates used by EliteTheVirtualAssistant in providing services,
remain the exclusive property of EliteTheVirtualAssistant unless expressly transferred in
writing.
19. Survival Clauses
The following clauses shall survive the termination or expiration of these Terms and Conditions:
a. Confidentiality (Clause 10): All confidentiality obligations will remain in effect for a period of
two (2) years after the termination of services.
b. Indemnity (Clause 12): The client’s indemnification obligations shall survive the termination
of this agreement.
c. Intellectual Property (Clause 18): Ownership and usage rights related to intellectual
property shall continue post-termination.
d. Limitation of Liability (Clause 8): The limitation of liability as described will continue to apply
even after the services have ended.
20. Amendments
EliteTheVirtualAssistant reserves the right to amend these Terms and Conditions at any time. Any
changes will be communicated to clients, and continued use of our services will constitute
acceptance of the amended terms.
21. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of
England and Wales.
22. Contact Information
For any questions or concerns regarding these Terms and Conditions, please contact us at
_________________.
23. Acceptance of Terms
By engaging the services of EliteTheVirtualAssistant, you acknowledge that you have read,
understood, and agree to be bound by these Terms and Conditions. Your continued use of our
services constitutes your acceptance of these Terms and Conditions, including any future
amendments that may be made.